Many of you who applied to SSE for compensation for power outages during the December storms will have received a response from them over the last week. SSE are largely refusing to pay compensation on the grounds that there was no single fault which led to more than 48 hours of continuous power outage. At the same time, it seems that some households have in fact received the requested compensation.
From what I can understand from the Ofgem website, power distributors do have the right to refuse to pay compensation if the circumstances were exceptional or outwith their control, which they could perhaps have argued is the case here, but to say that it is due to the power cut not being down to one single fault seems very unfair when what matters to us is whether the power was on or not! Nor does it explain why households in the same postcode area are being treated differently.
I will be writing on behalf of WACC to complain but of course you can complain to SSE yourselves and then take it to the Energy Ombudsman if you are not satisfied with the response!
I would be interested to hear from anyone who has actually received compensation, with details of how and when they complained (email firstname.lastname@example.org)